Question 1

What is Chepa Ticket Zone?

Accepted Answer

Chepa Ticket Zone is a Zambian online ticketing platform where you can buy tickets for events and book intercity bus rides in one place. It is registered with the Patents and Companies Registration Agency (PACRA) in Zambia.

Question 2

How do I buy an event ticket?

Accepted Answer

Open Find Event, pick an event, choose your ticket type and quantity, and pay. You can check out with an account or as a guest using your email address.

Question 3

How do I book a bus ticket?

Accepted Answer

Open Book a Ride, search by departure town, destination and travel date, choose a bus and your boarding and drop-off stops, then pay for your seat.

Question 4

Which payment methods can I use?

Accepted Answer

You can pay with Mobile Money or with a debit or credit card such as Visa or Mastercard. Payments are handled by secure third-party payment processors, and Chepa Ticket Zone does not store your full card details.

Question 5

Are there booking fees?

Accepted Answer

A small service fee and a payment processing fee may apply to each purchase. Any fee is always shown at checkout before you pay.

Question 6

Is there a mobile app?

Accepted Answer

Yes. The Chepa Ticket app is available on the Apple App Store and Google Play.

Question 7

How do I receive my ticket?

Accepted Answer

Tickets are delivered digitally as soon as your payment succeeds. Your e-ticket is sent to your email, and if you have an account it is also saved under your tickets.

Question 8

I lost my ticket. How do I get it back?

Accepted Answer

Use Find My Ticket and look up your booking with the email address or phone number you used at checkout, then download your ticket again.

Question 9

Can I get a refund?

Accepted Answer

You can request a refund from your account until 24 hours after the event starts or the bus departs, as long as your ticket has not been scanned. The event organizer or bus operator reviews each request, and the outcome follows their refund policy.

Question 10

What happens if an event is cancelled or rescheduled?

Accepted Answer

If an event is rescheduled your ticket stays valid for the new date and you will be notified. If an event is cancelled you are entitled to a refund under the event's terms, usually processed within 7 to 14 business days.

Question 11

How do I sell tickets for my event or bus routes?

Accepted Answer

Sign up and choose to register your organization as a merchant. From the merchant dashboard you can create events and ticket types, add buses and routes, track sales in real time and scan tickets at the gate.

Question 12

What does it cost to sell on Chepa Ticket Zone?

Accepted Answer

Event organizers pay a 6% commission on each ticket sold, plus payout fees of 2.5% to a mobile wallet or 5% to a bank account. Full details are in the Terms and Conditions.

Question 13

When do event organizers get paid?

Accepted Answer

Ticket revenue is held until after the event to protect buyers, and payouts are usually processed within 7 to 14 business days after the event ends.

Question 14

How do I contact Chepa Ticket Zone?

Accepted Answer

Email support@chepaticket.com or use the Contact Us page to reach the support team.

Frequently Asked Questions

Buying tickets

Your tickets

Selling tickets

Support

Frequently Asked Questions

Buying tickets

Your tickets

Selling tickets

Support