Organiser Terms and Conditions

1. INTRODUCTION

1.1. Chepa Ticket Zone Registration

Chepa Ticket Zone is a digital platform for ticket sales, officially registered on September 22, 2024, under the Patents and Companies Registration Agency (PACRA) in Zambia, with Business Registration No. 320241025551. The business is owned by Eric Moonga.

1.2. Event Organiser Definition

You are an individual or entity responsible for organizing, promoting, or hosting an event (referred to as the "Event Organiser" or "you").

1.3. Platform Purpose

You seek to engage Chepa Ticket Zone as your ticketing partner to distribute and sell tickets to the public ("Ticket Buyers") for your scheduled event ("Event").

1.4. Agreement Acceptance

This Agreement defines the terms and conditions that must be accepted for you to access and utilize the Chepa Ticket Zone platform.

2. APPOINTING CHEPA TICKET ZONE AS TICKET AGENT

2.1. Official Ticketing Agent

You have opted to designate Chepa Ticket Zone as the official ticketing agent for your Event.

2.2. Agreement Acceptance

By signing-up an event organiser on the Chepa Ticket Zone platform, you formally appoint Chepa Ticket Zone as your ticketing agent and agree to comply with the terms and conditions outlined in this Agreement.

3. TERM

3.1. Agreement Duration

This Agreement takes effect from the date Chepa Ticket Zone approves your application to use the platform for your Event and remains valid until all financial transactions are completed in accordance with Clauses 11 and 12, unless terminated earlier as specified in this Agreement.

1.1 Introduction

1.1.1 Purpose & Scope

Welcome to Chepa Ticket Zone ("Platform," "we," "us," or "our"). These Terms of Service ("Terms") govern the use of our online ticketing platform, which facilitates the buying, selling, and promotion of event tickets.
By accessing or using our platform, you ("User," "Event Organizer," "Vendor," "Buyer") agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies referenced herein. If you do not agree to these terms, you should refrain from using the platform.

1.1.2 Parties & Legal Relationship

  • Chepa Ticket Zone is a digital platform for ticket sales, officially registered on September 22, 2024, under the Patents and Companies Registration Agency (PACRA) in Zambia, with Business Registration No. 320241025551. The business is owned by Eric Moonga.
  • Chepa Ticket Zone provides a marketplace for event organizers to list and sell tickets while enabling customers to purchase tickets for various events.
  • We do not own, host, or manage the events listed on the platform. Event organizers are solely responsible for their events, including compliance with all legal, regulatory, and safety requirements.
  • Ticket buyers acknowledge that Chepa Ticket Zone is not the event host and has no control over event quality, cancellations, or modifications.

1.1.3 Acceptance of Terms

  • You are at least 18 years old (or meet the legal age requirement in your jurisdiction).
  • You have the legal authority to enter into this agreement.
  • You will comply with all applicable laws and regulations related to ticketing, event hosting, and financial transactions.
  • You accept that Chepa Ticket Zone reserves the right to modify these Terms at any time, with updates taking effect upon posting on the platform.

1.2 Payment & Fees

1.2.1 Accepted Payment Methods

Chepa Ticket Zone offers a variety of secure payment options for ticket purchases and event registrations. Accepted methods include:
  • Credit & Debit Cards (Visa, MasterCard, American Express, etc.)
  • Mobile Money & Digital Wallets (where available)
  • Bank Transfers (for bulk or corporate purchases)
  • Cryptocurrency Payments (if applicable and supported)
All transactions are processed securely through third-party payment processors. Chepa Ticket Zone does not store users' full payment details.

1.2.2 Service Fees & Charges

  • Ticket Buyers: A service fee (flat rate of K8 or percentage-based) may apply to each ticket purchased. This will be displayed at checkout.
  • Event Organizers: A commission fee of 6% is deducted from each ticket sale before payouts. Additional fees may apply for marketing, promotions, or premium services.
  • Refund Processing Fees: Some refunds may be subject to processing fees, depending on the payment method and timing of the request.
  • Payment Processing Fees:
    • 2.5% Mobile Money Collections: Charged to the buyer using mobile money.
    • 2.5% Mobile Money Disbursement: Covered by the organizer for mobile money payouts.
    • 5% Card Collections: Applied to buyers using bank cards.
    • 5% Card Disbursement: Applied when funds are transferred to a bank account.
    • 2% Settlement to Bank: Charged when funds are moved to a business bank account.
Note:
  • Sending money to an event organizer's mobile wallet incurs a 2.5% charge.
  • Sending money to an event organizer's bank account incurs a 5% charge.
All fees are non-refundable unless explicitly stated otherwise.
Payments and Charges

1.2.3 Currency & Exchange Rates

  • Transactions are processed in the default currency of the platform or as selected by the user.
  • If a different currency is used, exchange rates and conversion fees may apply. These rates are determined by payment processors and are beyond Chepa Ticket Zone's control.

1.2.4 Refunds & Chargebacks

  • Refunds are subject to the event organizer's policies. If an event is cancelled or rescheduled, Chepa Ticket Zone will facilitate refunds where applicable.
  • Chargebacks initiated by a user must be justified and may result in account suspension if found fraudulent.
  • Disputed transactions between buyers and organizers will follow Chepa Ticket Zone's Dispute Resolution Policy.

1.2.5 Payouts to Event Organizers

  • Funds from ticket sales are held in escrow until after the event to prevent fraud.
  • Payouts are typically processed within 7–14 business days after the event concludes.
  • Organizers must provide valid bank details, and any payment processing fees will be deducted before payout.

1.2.6 Taxes & Compliance

  • Users are responsible for any applicable taxes related to ticket purchases or event revenues.
  • Event organizers must comply with tax regulations in their respective jurisdictions.
  • Chepa Ticket Zone may report transactions to tax authorities if required by law.

1.4 Event Listings & Sales Policies

1.3.1 Event Listing Requirements

  • Organizers must provide accurate event details, including name, date, time, location, ticket price, and restrictions.
  • Events requiring permits must comply with local laws.
  • Listings must not contain false or misleading advertising.
  • Prohibited events include those promoting illegal activities, violence, or hate speech.
  • Chepa Ticket Zone reserves the right to remove or suspend non-compliant events.

1.3.2 Ticket Pricing & Availability

  • Organizers control ticket pricing and availability, ensuring transparency with no hidden fees.
  • Discounts, promo codes, and tiered pricing must be clearly disclosed and honored.
  • Chepa Ticket Zone is not responsible for pricing errors by event organizers.

1.3.3 Ticket Sales & Delivery

  • Tickets are delivered digitally unless otherwise specified.
  • For physical delivery, the organizer is responsible for timely dispatch.
  • Buyers receive tickets immediately upon successful payment unless stated otherwise.

1.3.4 Event Changes & Cancellations

  • Rescheduled events notify buyers immediately, keeping tickets valid.
  • Cancelled events entitle buyers to refunds per event terms.
  • Refunds for cancelled events are processed within 7–14 business days, subject to fees.
  • Organizers must notify Chepa Ticket Zone of event modifications.

1.3.5 Fraud Prevention & Unauthorized Reselling

  • Ticket scalping (reselling at higher prices) is prohibited.
  • Use of bots, fake accounts, or bulk purchasing to manipulate availability is forbidden.
  • Fraudulent events or counterfeit tickets result in account suspension and legal action.

1.3.6 Liability & Disclaimers

  • Chepa Ticket Zone is not responsible for event logistics, quality, or attendee experience.
  • Buyers assume all risks associated with attendance, including venue policies and security screenings.
  • Organizers bear full responsibility for event execution and attendee safety.

1.8 Account Termination & Appeals

1.8.1 Voluntary Account Termination
  • Users may choose to close their Chepa Ticket Zone account at any time by submitting a termination request via the platform's account settings or contacting customer support.
  • Users must ensure that there are no outstanding payments, pending ticket disputes, or unresolved issues before closing the account.
  • Any unused tickets, stored credits, or promotional offers will be forfeited upon account closure.
  • Once an account is closed, all personal data will be handled according to the Privacy Policy, and some records may be retained for compliance with legal or financial regulations.
1.8.2 Involuntary Account Termination (Suspension or Ban)
  • Chepa Ticket Zone reserves the right to suspend, restrict, or permanently terminate an account without prior notice if the user is engaged in fraud, scams, or deceptive practices such as fake event listings, ticket scalping, or chargeback abuse.
  • Repeated violations of the Terms of Service, including non-compliance with refund policies, security breaches, or misconduct, may result in termination.
  • Hacking, data scraping, or unauthorized system access can lead to immediate suspension or a permanent ban.
  • Significant customer complaints that remain unresolved may result in account termination.
  • Users involved in illegal activities or violations of ticket sales and event-hosting laws may be banned immediately.
1.8.3 Notification of Suspension or Termination
  • Chepa Ticket Zone will send an email notification explaining the reason for account suspension or termination.
  • Instructions on how to appeal (if applicable) will be provided.
  • For permanent bans, users will be informed of any remaining financial obligations, such as unpaid fees or refunds owed.
1.8.4 Appeals & Reinstatement
  • Users who believe their account was wrongfully suspended or terminated may submit an appeal by contacting Chepa Ticket Zone's Support Team within 14 days of receiving the suspension notice.
  • Supporting documentation or explanations must be provided to contest the decision.
  • Users must agree to rectify any policy violations if reinstatement is granted.
  • Chepa Ticket Zone will review appeals within 7-14 business days and provide a final decision. Not all appeals will be approved, especially in cases of serious fraud or repeat violations.
1.8.5 Effect of Termination
  • All active tickets and pending transactions may be cancelled, subject to event organizer policies.
  • Users will lose access to their account history, stored credits, and promotional discounts.
  • Any outstanding payments, fees, or penalties must still be fulfilled by the user.
  • Chepa Ticket Zone retains the right to pursue legal action against users who have committed fraud, caused financial losses, or violated contractual obligations.

1.9 Dispute Resolution & Legal Compliance

1.9.1 General Dispute Resolution Policy
  • Chepa Ticket Zone is committed to providing a fair and transparent process for resolving disputes between:
    • Buyers and Event Organizers (e.g., refund requests, ticket validity issues).
    • Event Organizers and Chepa Ticket Zone (e.g., payout disputes, service fees).
    • Buyers and Chepa Ticket Zone (e.g., unauthorized charges, fraudulent transactions).
  • All disputes must first be reported to Chepa Ticket Zone's customer support team before any legal action is pursued.
1.9.2 Dispute Resolution Process
  • Initial Complaint Submission
    • Users must submit a written complaint via the Chepa Ticket Zone Help Centre within 7 days of the issue occurring.
    • The complaint should include supporting evidence, such as screenshots, transaction details, or event correspondence.
  • Internal Review & Mediation
    • Chepa Ticket Zone will review the dispute within 7-14 business days and attempt to mediate between the parties.
    • If a resolution is reached, the case will be closed.
  • Escalation & Arbitration
    • If mediation fails, the dispute may be escalated to formal arbitration or legal proceedings, as specified in these Terms.
    • Arbitration decisions are final and binding on both parties.
  • Note: Chepa Ticket Zone does not handle event-related disputes (e.g., dissatisfaction with event quality). Such disputes must be resolved directly between the buyer and event organizer.
1.9.3 Refund & Chargeback Disputes
  • Buyers should request refunds through Chepa Ticket Zone instead of initiating chargebacks with their bank.
  • Unauthorized chargebacks may result in account suspension.
  • If a chargeback is filed, Chepa Ticket Zone reserves the right to dispute it and provide transaction records as evidence.
1.9.4 Legal Compliance & Governing Law
  • These Terms are governed by the laws of [Specify Jurisdiction], without regard to conflict of law principles.
  • Users agree to comply with all applicable laws and regulations, including:
    • Consumer protection laws (for ticket buyers).
    • E-commerce regulations (for online transactions).
    • Tax laws (for event organizers managing ticket sales revenue).
  • Chepa Ticket Zone may report fraudulent activities to law enforcement authorities.
1.9.5 Force Majeure Clause
  • Chepa Ticket Zone is not liable for disruptions caused by unforeseen circumstances, including:
    • Natural disasters, pandemics, government restrictions, or acts of war.
    • Cyberattacks or technical failures beyond our control.
    • Strikes, labor disputes, or transportation failures affecting events.
  • In such cases, Chepa Ticket Zone will work with organizers to issue refunds where applicable but cannot guarantee full compensation for losses.
1.9.6 Changes to Terms & Dispute Policies
  • Chepa Ticket Zone reserves the right to update these Terms at any time.
  • Users will be notified of major changes via email or platform announcements.
  • Continued use of the platform after an update constitutes acceptance of the revised terms.

Vendor & Organizer Agreement

2. Contractual Obligations

2.1 Contractual Obligations

This agreement establishes the terms between Chepa Ticket Zone ("Platform") and Event Organizers/Vendors ("Organizer," "You"). By listing events and selling tickets on the platform, you agree to:
  • Comply with all platform policies, laws, and regulations related to event hosting and ticket sales.
  • Ensure the accuracy of event details (dates, pricing, availability, and terms).
  • Deliver events as promised and manage customer expectations professionally.
  • Handle disputes and refund requests in accordance with the platform's policies.
Failure to adhere to these obligations may result in account suspension, withheld payments, or legal action.

2.2 Revenue & Payouts

Organizers earn revenue from ticket sales, subject to the following conditions:
  • Commission Fees: Chepa Ticket Zone deducts a percentage-based or flat commission per ticket sale (as agreed in the listing contract).
  • Payout Schedule:
    • Funds are held in escrow until after the event to prevent fraud.
    • Payouts are processed within 7–14 business days post-event.
    • Bank transfer, mobile money, or other approved methods may be used.
  • Refunds & Chargebacks:
    • If an event is canceled, refunds must be issued as per the refund policy.
    • If excessive chargebacks occur, payouts may be delayed or withheld until disputes are resolved.
  • Taxation & Compliance:
    • Organizers are responsible for declaring and paying taxes on ticket revenue.
    • Chepa Ticket Zone may report transactions to tax authorities if required.

2.3 Cancellation, Postponements & Refunds

  • Organizer-Initiated Cancellations: If an organizer cancels an event, all ticket buyers must be fully refunded, unless a reschedule option is provided.
  • Postponements & Changes:
    • Buyers must be notified immediately of any event modifications.
    • Tickets should remain valid for the rescheduled date or an alternative refund option must be offered.
  • Refund Processing:
    • Refunds must be processed within 7–14 business days.
    • Organizers who fail to process refunds may be subject to penalties or legal action.
  • No-Refund Events: If an event is explicitly non-refundable, this must be clearly stated in the listing.
Chepa Ticket Zone reserves the right to issue mandatory refunds in cases of fraud, failure to deliver an event, or unresolved customer disputes.

Liability & Dispute Resolution

3.1 Limitation of Liability

  • Chepa Ticket Zone is a ticketing platform facilitating transactions but does not host, manage, or control events.
  • We are not responsible for:
    • Event cancellations, postponements, or changes.
    • Event quality, safety, or attendee experience.
    • Ticket resale, unauthorized duplication, or fraudulent listings.
  • Financial Losses: Chepa Ticket Zone is not liable for losses from:
    • Event non-performance.
    • Ticket pricing errors.
    • Payment processing delays.
    • Unauthorized third-party activities.
  • Technical Issues: Chepa Ticket Zone is not responsible for:
    • Platform downtime.
    • Service interruptions.
    • Payment gateway failures beyond our control.
  • Liability is limited to the total service fees collected for the disputed transaction.

3.2 Indemnification

  • You agree to indemnify Chepa Ticket Zone against claims from:
    • Misuse of the platform.
    • Failure to comply with laws.
    • Fraudulent activity or negligence.
    • Violations of intellectual property rights.
  • Organizers and vendors assume full liability for disputes with customers or authorities.

3.3 Dispute Resolution Process

3.2.1 Filing a Complaint

  • Disputes must be submitted via the Help Centre within 7 days.
  • Complaints should include transaction details and supporting evidence.

3.2.2 Internal Review & Mediation

  • Disputes are reviewed within 7-14 business days.
  • We mediate resolutions between buyers and organizers.

3.2.3 Escalation to Arbitration

  • If unresolved, disputes proceed to arbitration.
  • Arbitration decisions are final and binding.
  • Legal fees may be shared between disputing parties.

3.4 Refund & Chargeback Policies

  • Refund eligibility is determined by organizers.
  • Buyers must submit refund requests before the event date.
  • Event cancellations result in refunds per organizer agreements.
  • Unauthorized chargebacks may lead to account suspension.

3.5 Governing Law & Jurisdiction

  • These terms are governed by the laws of Zambia.

3.6 Force Majeure Clause

  • Chepa Ticket Zone is not liable for failures due to:
    • Natural disasters.
    • Political unrest.
    • Pandemics.
    • Cybersecurity threats.
  • Refund processing will be attempted but not guaranteed.

3.7 Legal Compliance & Platform Policy Changes

  • Policies may be modified to comply with legal or regulatory changes.
  • Users will be notified of major updates.
  • Continued platform use constitutes acceptance of new terms.

Intellectual Property & Content Rights

4.1 Ownership of Content

  • Chepa Ticket Zone owns all platform-related intellectual property (including the website, mobile app, branding, software, and design elements).
  • Users and event organizers retain ownership of any content they upload, such as event descriptions, images, videos, and promotional materials.
  • By submitting content to the platform, users grant Chepa Ticket Zone a non-exclusive, royalty-free, worldwide license to use, display, and promote that content for marketing and operational purposes.

4.2 Copyright & Trademark Protection

  • Users may only upload content they own or have permission to use.
  • Unauthorized use of copyrighted materials (e.g., music, logos, images) is strictly prohibited.
  • Event organizers are responsible for ensuring their event listings comply with intellectual property laws.
  • If Chepa Ticket Zone receives a copyright infringement claim, we may:
    • Remove or disable access to the infringing content.
    • Suspend or terminate the user's account if violations persist.

4.3 Use of Chepa Ticket Zone Branding

  • The Chepa Ticket Zone name, logo, and trademarks cannot be used without prior written permission.
  • Unauthorized use of Chepa Ticket Zone branding in advertising, promotions, or misleading contexts is strictly prohibited.

4.4 Third-Party Content & Links

  • Some events may include third-party content or external links (e.g., artist promotions, sponsor pages).
  • Chepa Ticket Zone is not responsible for third-party content and does not endorse any linked external websites.

4.5 Content Removal & Violations

  • Chepa Ticket Zone reserves the right to remove or disable any content that:
    • Violates copyright, trademark, or intellectual property laws.
    • Contains misleading, false, or deceptive advertising.
    • Promotes illegal activities, hate speech, or harmful content.
    • Is reported by copyright owners or affected parties.
  • Repeat violations may result in account suspension and legal consequences.

4.6 User Responsibilities for Uploaded Content

  • Event organizers must verify the accuracy and originality of their event listings and promotional materials.
  • If an organizer or user uploads copyrighted material without permission, they will be fully liable for any legal claims or damages.
  • Users can report intellectual property violations via Chepa Ticket Zone's Help Centre for prompt action.

4.7 DMCA & Copyright Infringement Policy

  • Chepa Ticket Zone follows the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws.
  • Copyright holders can submit a takedown request if their work is used without permission.
  • Affected users will be notified and may file a counter-notification if they believe the removal was a mistake.

Compliance & Regulatory Considerations

5.1 Adherence to Local, National, and International Laws

  • Users must comply with local event regulations, including venue capacity, safety requirements, and noise ordinances.
  • Consumer protection laws related to fair pricing, refunds, and dispute resolution.
  • E-commerce laws governing online transactions, digital goods, and fraud prevention.
  • Privacy and data protection laws such as GDPR (EU), CCPA (California), and other regional regulations.
  • Tax compliance laws applicable to ticket sales and revenue reporting.

Users are responsible for understanding and following the laws in their jurisdiction regarding event hosting and ticket sales.

5.2 Taxation & Financial Reporting

  • Organizers are responsible for any taxes on ticket sales, including VAT, GST, and local sales tax.
  • Chepa Ticket Zone may report earnings to tax authorities, depending on jurisdiction.
  • In some cases, the platform may automatically deduct and remit taxes for certain regions.
  • Organizers must provide valid tax identification numbers where required.

Failure to comply with tax regulations may result in withheld payments or account suspension.

5.3 Anti-Fraud & Security Measures

  • Transaction monitoring for unusual or high-risk activity.
  • User verification checks for event organizers and large-ticket purchases.
  • Automated fraud detection to identify bots, fake accounts, or suspicious sales patterns.
  • Immediate suspension of accounts involved in fraudulent transactions or chargeback abuse.

Any suspected fraudulent activity may be reported to law enforcement for investigation.

5.4 Consumer Protection & Ticketing Transparency

  • Organizers must clearly disclose all ticket fees, service charges, and refund policies.
  • Honor stated refund and cancellation policies without misleading terms.
  • Avoid false advertising, misrepresentation, or hidden costs.
  • Provide contact information for customer support inquiries.

Violations of consumer protection laws may result in account penalties or legal action.

5.5 Accessibility & Inclusivity Requirements

  • Events must comply with accessibility laws like the Americans with Disabilities Act (ADA) or equivalent local regulations.
  • Organizers must disclose accessibility features (e.g., wheelchair access, sign language interpreters, assistive technology).
  • Discriminatory practices (e.g., refusing service based on race, gender, religion, disability) are strictly prohibited.

Failure to meet accessibility requirements may result in event removal or legal consequences.

5.6 Age Restrictions & Legal Considerations

  • Organizers must clearly label age-restricted events (e.g., 18+ or 21+ events).
  • Events involving alcohol, gambling, or adult content must comply with licensing requirements.
  • Chepa Ticket Zone reserves the right to restrict listings that violate age-related laws.

Violations of age restriction policies may result in ticket refunds, event removal, or legal action.

5.7 Compliance Audits & Investigations

  • Chepa Ticket Zone reserves the right to audit events, transactions, and user activity for compliance.
  • Users may be required to submit documentation (e.g., event permits, ID verification, tax records) upon request.
  • Accounts under investigation may experience temporary restrictions or payment holds.

Serious violations may be escalated to regulatory authorities or law enforcement.

5.8 Policy Updates & Compliance Changes

  • This Compliance & Regulatory Policy is subject to change based on legal updates, new regulations, or platform improvements.
  • Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.
  • Non-compliance with updated policies may result in restricted platform access or legal consequences.

Compliance & Regulatory Considerations

4. CHEPA TICKET ZONE

4.1. Platform Authorization

Subject to the conditions of this Agreement, we authorize you to use the Chepa Ticket Zone platform for selling tickets to your Event.

4.2. License Grant

  • Access the Chepa Ticket Zone platform using login credentials
  • Embed links to Chepa Ticket Zone on your website and social media
  • Utilize our name and logo for promotional purposes related to ticket sales for your Event

4.3. Account Capabilities

After setting up an account with Chepa Ticket Zone, you will have the capability to upload event-related content, monitor ticket sales, and generate reports on ticket bookings.

4.4. Technical Support

We commit to offering reasonable technical support to assist you in using the Chepa Ticket Zone platform when necessary.

5. EVENT ORGANISER WARRANTIES & INDEMNITIES

5.1. Warranties

  • That you have the full legal authority and rights to offer, sell, and honor ticket purchases for your Event.
  • That all content and materials uploaded to Chepa Ticket Zone regarding your Event are either owned or legally controlled by you and do not infringe upon any third-party rights.
  • That all information and materials uploaded to Chepa Ticket Zone related to your Event are accurate, truthful, and align with any other publicly shared details about the Event.
  • That your usage of Chepa Ticket Zone complies with all applicable laws, including consumer protection regulations.
  • That Chepa Ticket Zone bears no responsibility or liability for your Event beyond its role as a ticketing service as outlined in this Agreement.
  • That you are solely responsible for securing and managing your login credentials and account information.

5.2. Content Liability

Chepa Ticket Zone assumes no liability for any content displayed on your website or any materials you upload to the platform in connection with your Event.

5.3. Indemnification

You agree to indemnify and hold harmless Chepa Ticket Zone, along with its officers, employees, agents, and contractors, against any expenses, losses, or liabilities (including legal fees) arising from claims or potential claims related to ticket sales, your Event, any content uploaded by you or your authorized representatives on your Chepa Ticket Zone event page, and any violations of your obligations or warranties under this Agreement.

Compliance & Regulatory Considerations

6. TICKET BUYER TERMS & CONDITIONS

6.1. Platform Terms

The Chepa Ticket Zone platform is made available to Ticket Buyers under the terms outlined in the Chepa Ticket Zone Ticket Buyer Terms & Conditions.

6.2. Terms Modification

We reserve the right to amend or modify the Chepa Ticket Zone Ticket Buyer Terms & Conditions at any time.

6.3. Additional Terms

You have the option to introduce additional terms and conditions specific to your Event, in addition to those set by Chepa Ticket Zone. Any such additional terms must be clearly displayed on your Event page within the Chepa Ticket Zone platform. However, Chepa Ticket Zone retains the right to remove or reject any additional terms if, in our reasonable judgment, they violate the legal rights of Ticket Buyers, including those protected under Zambian Consumer Law.

7. TICKET BUYER PRIVACY

7.1. Privacy Policy Compliance

Chepa Ticket Zone gathers and processes Ticket Buyer information in accordance with the Chepa Ticket Zone Privacy Policy.

7.2. Data Handling Obligations

  • You must not misuse Ticket Buyers' personal information, including selling, renting, or sharing it with third parties in violation of the Privacy Act.
  • You must take all necessary measures to protect Ticket Buyers' personal information from loss, misuse, or unauthorized access.
  • You must comply with all legal requirements regarding the use, storage, and disclosure of such information.
  • You may only use, store, or disclose Ticket Buyers' personal information for the purpose it was originally collected and in line with the consent provided at the time of collection.
  • At the conclusion of this Agreement, you must securely delete all personal information unless explicit consent has been obtained to retain it for your ongoing business activities.
  • You agree to indemnify and hold harmless Chepa Ticket Zone, including its officers, employees, agents, and contractors, against any claims, losses, liabilities, or expenses arising from your failure to comply with these obligations or any violation of the Privacy Act.

7.3. Location Data Collection and Use

At Chepa Ticket Zone, we value your privacy and are committed to handling your personal information, including your location data, with care and in accordance with all applicable laws. This section outlines how we collect, use, store, and share location data when you interact with our platform or related services.

8. INTELLECTUAL PROPERTY RIGHTS

8.1. Platform Ownership

You acknowledge and agree that Chepa Ticket Zone retains full ownership and control over the platform, including but not limited to its logos, text, images, source code, and other proprietary elements, except for materials uploaded by you or other users.

8.2. Usage Restrictions

  • Modifying, altering, editing, adapting, disassembling, translating, reverse-engineering, or decompiling any part of the Chepa Ticket Zone platform.
  • Copying or reproducing any content from Chepa Ticket Zone, except as necessary for the promotion and sale of event tickets.
  • Attempting to sell, transfer, or assign any rights related to the Chepa Ticket Zone platform.
  • Using the Chepa Ticket Zone name or logos for any purpose other than directly promoting the Chepa Ticket Zone platform.

8.3. Trademark Usage

Both parties grant each other a non-exclusive, royalty-free right to use their respective trademarks and names solely for ticket sales and promotion via Chepa Ticket Zone during the term of this Agreement.

9. TICKETING CONFIRMATION

9.1. Ticket Recognition

You agree to recognize and honor all tickets purchased through Chepa Ticket Zone for entry into your Event.

9.2. Purchase Confirmation

Upon completing a ticket purchase, Ticket Buyers will receive a confirmation page, an email confirmation, and a ticket upon successful payment.

9.3. Buyer Access

You will have access to a list of all confirmed Ticket Buyers through your Chepa Ticket Zone account.

10. TICKET PRICES, PAYMENT GATEWAY RECURRING COSTS AND CHEPA TICKET ZONE FEES

10.1. Price Determination

You are responsible for determining the ticket prices for all tickets sold for your Event through the Chepa Ticket Zone platform.

10.2. Booking Fees

We are entitled to receive and/or collect booking fees, as further outlined, which will be added to the ticket price ("Booking Fees").

10.3. Fee Payment

You must ensure that the Booking Fees are paid to us in accordance with Clause 11.

10.4. Processing Fees

You are liable for all payment processing fees, including but not limited to transaction fees imposed by Google Pay, Apple Pay, or any other financial institution when processing ticket payments.

10.5. Mobile Money Collection Fee

3.5% Mobile Money Collections: This charge applies when a customer makes a payment using their mobile money wallet.

10.6. Mobile Money Disbursement Fee

2.5% Mobile Money Disbursement: This charge applies when funds are moved from the merchant account to a customer's mobile wallet.

10.7. Card Collection Fee

5% Card Collections: This charge applies when a customer makes a payment using their bank card.

10.8. Card Disbursement Fee

5% Card Disbursement: This charge applies when funds are moved from the merchant account to a customer's bank account.

10.9. Bank Settlement Fee

2% Settlement to Bank: This charge applies when funds are moved from the merchant account to the business bank account.

10.10. Transfer Fees

When sending money to the ticket company's mobile wallet, the charge will be 2.5%. When sending money to the ticket company's bank account, the charge will be 5%.

10.11. Flat Rate Fee

A flat rate of K8 per transaction will be charged by Chepa Ticket Zone across the board.

11. PAYMENT & SETTLEMENT

11.1. Chepa Ticket Zone Merchant Account Processing

  • We will collect all revenue generated from ticket sales received through the Chepa Ticket Zone platform ("Total Ticket Sales") and hold these funds on your behalf until the Event has concluded.
  • Within 10 business days after the successful completion of your Event, we will transfer the Total Ticket Sales, minus the Chepa Ticket Zone Booking Fees, to your designated bank account.

11.2. Your Merchant Account Processing

  • You may submit a written request for permission to collect Total Ticket Sales using your own merchant facility or another agreed-upon method.
  • We reserve the sole discretion to approve or deny this request. As part of our decision-making process, we may require a written guarantee or other supporting documentation proving your ability to issue refunds to Ticket Buyers in the event of an Event cancellation or any other circumstance requiring refunds.

11.3. Merchant Account Conditions

  • You must use Google Pay, Apple Pay, Zylne (for MoMo services), or another payment processor approved by us in writing.
  • If technically feasible, we will deduct our Booking Fees directly from ticket sales at the point of processing. If this is not possible, we will issue an invoice for our Booking Fees after the Event, which must be paid within five (5) days of the Event's completion.
  • You assume full responsibility and liability for any financial losses resulting from chargebacks or reversed transactions initiated by banks or credit card companies in connection with ticket purchases made through Chepa Ticket Zone.

12. REFUNDS FOR CANCELLED EVENTS OR EVENT CHANGES

12.1. Chepa Ticket Zone Merchant Account Refunds

  • If your Event is canceled, or if Ticket Buyers are entitled to a refund for any other reason, and the ticket sales revenue was collected via our merchant account, we will handle the refund process on your behalf.
  • In cases where we process refunds for your Event, you agree to compensate us with a reasonable refund fee, which will cover the original Booking Fee collected from ticket sales as well as administrative costs associated with processing refunds ("Refund Fee").
  • You must pay the Refund Fee within five (5) days of receiving confirmation from us that refunds have been successfully processed.

12.2. Your Merchant Account Refunds

  • If your Event is canceled or Ticket Buyers are eligible for refunds for any reason, and ticket sales revenue was collected through your merchant account, you will be solely responsible for handling all refunds, including Booking Fees. To clarify, we will retain (or be paid by you) all Booking Fees for tickets sold, regardless of any refunds processed by you.
  • You must ensure that sufficient funds remain in your merchant account at all times before the Event to enable timely refund processing as required.
  • If you operate your own merchant account, you agree to indemnify and hold us harmless against any claims, losses, or damages resulting from non-compliance with your obligations under this Agreement. This includes any claims made by Ticket Buyers, venues, or promoters concerning your Event, ticket sales, or Chepa Ticket Zone's involvement.

13. OUR RIGHT TO CANCEL TICKETS

13.1. Fraudulent Tickets

If we suspect that a ticket sold via Chepa Ticket Zone was obtained fraudulently, we reserve the right to cancel the ticket at our sole discretion. You agree to cooperate with us should we determine that such cancellation is necessary.

14. GOODS AND SERVICES TAX (GST)

14.1. GST Inclusion

Unless otherwise stated in this Agreement, all amounts payable or considerations under this Agreement are inclusive of GST.

14.2. GST Payment

If GST applies to any supply made under or related to this Agreement, the party responsible for providing payment must also cover an additional amount equivalent to the GST payable ("GST Amount"). This GST Amount is due at the same time as the payment for the related supply, subject to prior receipt of a valid tax invoice.

14.3. GST Terms

Unless stated otherwise, any terms used in this clause that have specific meanings in GST law will retain the same meaning here.

14.4. GST Responsibility

Chepa Ticket Zone functions purely as an agent in ticket sales and is not classified as the "Supplier" for GST purposes. You, as the Event Organiser, are the Supplier and bear full responsibility for all ticket sales and any other transactions made through Chepa Ticket Zone concerning GST compliance.

15. NO WARRANTIES & DISCLAIMER

15.1. Platform Disclaimer

Chepa Ticket Zone is provided "as is," with no guarantees or warranties, either explicit or implied, regarding its quality, suitability for a specific purpose, accessibility, uninterrupted use, error-free performance, security, or freedom from viruses or harmful elements. Additionally, we do not guarantee that the content on the platform will always be accurate, timely, or complete.

15.2. Content Accuracy

The platform may contain technical inaccuracies, typographical errors, or other inconsistencies. We reserve the right to modify, update, or change any materials on Chepa Ticket Zone at our sole discretion and without prior notice.

15.3. Implied Terms

Except as explicitly stated in this Agreement and to the maximum extent permitted by law, all implied terms, conditions, and warranties relating to this Agreement are excluded.

15.4. Financial Liability

Other than ticket sales revenue collected on your behalf, we are not liable for any financial loss, including but not limited to loss of profits, goodwill, customers, or any incidental, special, or consequential damages arising from or related to the provision of Chepa Ticket Zone.

15.5. Claim Limitation

If you make a claim against us in relation to this Agreement—whether under contract, negligence, or statute—our liability will be limited to the total amount paid to us by you for the relevant Event.

16. TERMINATION

16.1. Termination Conditions

  • The other party commits a material breach of this Agreement that cannot be remedied, or fails to rectify the breach within 14 days after receiving a written notice to do so.
  • The other party discontinues its business operations, undergoes liquidation, administration, or takes steps to appoint a receiver, trustee in bankruptcy, liquidator, or enters into an arrangement with creditors.

16.2. Surviving Clauses

Termination of this Agreement does not affect the validity of clauses intended to remain in effect after termination, including but not limited to:
  • Clause 8: Intellectual Property
  • Clause 14: GST
  • Clause 20.3: Confidential Information
  • Clause 15: No Warranties & Disclaimer

16.3. Post-Termination Obligations

Upon termination, you must immediately stop using the Chepa Ticket Zone platform and ensure that all outstanding amounts owed to Chepa Ticket Zone under this Agreement are settled promptly.

16.4. Outstanding Payments

Upon termination, we will ensure that any outstanding amounts owed to you under this Agreement (if any) are settled without delay.

16.5. Accrued Rights

For clarity, termination does not affect any accrued rights and remedies of either party as of the termination date.

17. DISPUTES

17.1. Dispute Resolution Process

If a dispute arises between the parties in relation to or as a result of this Agreement, both parties must ensure that, within seven (7) business days of a dispute being formally raised, senior representatives from both sides meet (via phone, internet, or in person) to attempt a resolution through good faith discussions.

17.2. Arbitration

If the dispute remains unresolved within 21 business days of its initial notification under Clause 17.1, both parties may agree to resolve the issue through arbitration. The arbitrator will be chosen mutually, and the arbitration costs will be equally shared.

17.3. Court Proceedings

Neither party may initiate court proceedings related to the dispute until they have followed the steps outlined in this clause. However, a party may seek immediate court action if urgent injunctive or interlocutory relief is required to protect property, rights, or prevent non-compensable losses.

17.4. Ticket Disputes

In the event of a ticket-related dispute between you and a Ticket Buyer who purchased a ticket via Chepa Ticket Zone, we will withhold the disputed ticket funds (including Booking Fees) along with any dispute-related fees charged by the payment processor until we receive written confirmation from both you and the Ticket Buyer that the matter has been resolved. If the dispute resolution involves issuing a refund to the Ticket Buyer, we will retain the applicable Booking Fees.

18. FORCE MAJEURE

18.1. Force Majeure Conditions

Neither party shall be considered in breach of this Agreement due to failure to fulfill its obligations if such failure results from circumstances beyond their reasonable control. However, both parties must make reasonable efforts to minimize the impact of such events.

19. NOTICES

19.1. Notice Delivery

Any notices, statements, or official documents that a party is required or wishes to deliver to the other party must be provided in writing and sent via either:
  • Personal delivery, or
  • Registered mail.

19.2. Notice Effectiveness

A notice, statement, or document will be considered officially delivered either at the time of personal delivery or on the date specified in the return receipt of the registered post. Unless otherwise updated in writing, the addresses of both parties will remain as stated at the beginning of this Agreement.

20. GENERAL

20.1. Governing Law

This Agreement shall be interpreted and governed in accordance with the laws of Zambia concerning any claims or matters arising under it.

20.2. Independent Contractors

Nothing in this Agreement establishes any form of association, partnership, joint venture, or other legal relationship between the parties. Both parties acknowledge that they are independent contractors, and neither party has the authority to bind or act on behalf of the other except as expressly stated in this Agreement.

20.3. Confidentiality

Both parties agree to maintain the confidentiality of the terms of this Agreement and any confidential information shared by the other party. Such confidential information shall only be used for purposes related to this Agreement, unless written permission is granted by the disclosing party. Each party is responsible for ensuring that its employees, agents, subcontractors, and any other relevant personnel comply with this confidentiality obligation.

20.4. Additional Documents

Upon reasonable request, each party agrees to execute and deliver any additional documents or instruments necessary to confirm, protect, maintain, implement, or enforce the rights and obligations established under this Agreement.

20.5. Severability

If any provision of this Agreement is deemed unlawful, void, or unenforceable by a court, that provision shall be severed from the Agreement to the extent necessary, rendering it ineffective without affecting the validity or enforceability of the remaining provisions.

20.6. Entire Agreement

This Agreement represents the complete understanding between the parties and supersedes all previous agreements, understandings, or representations regarding the subject matter.

20.7. Amendments

Any amendments, modifications, supplements, changes, or waivers to the provisions of this Agreement must be in writing and signed by both parties to be valid.

20.8. Assignment

Chepa Ticket Zone reserves the right to assign this Agreement at any time. However, you may only transfer or assign the rights and benefits of this Agreement with prior written approval from Chepa Ticket Zone.