Privacy Policy

Chepa Ticket Zone respects user privacy and is committed to protecting personal data. By using the platform, you consent to the collection, processing, and storage of your information as outlined in this policy.

Information We Collect

• Account Information: Name, email, phone number, and password.
• Payment Information: Credit/debit card details, bank information, and transaction history (handled by third-party processors).
• Event & Ticket Details: Purchases, preferences, and interactions with event listings.
• Device & Usage Data: IP address, browser type, operating system, and platform interactions (cookies & analytics).
• Communication Data: Customer service interactions, email correspondence, and dispute resolutions.

2. How We Use Your Data

• Facilitate ticket purchases, event listings, and transactions.
• Provide customer support and resolve disputes.
• Improve platform functionality, security, and fraud prevention.
• Send marketing communications, promotions, and event recommendations (with user consent).
• Comply with legal obligations, regulatory requirements, and law enforcement requests.

3. Data Sharing & Third-Party Services

We do not sell user data. However, we may share limited information with:

• Event Organizers: Necessary details for ticket validation, event entry, and customer service.
• Payment Processors: To handle financial transactions securely.
• Marketing & Analytics Providers: To improve user experience and engagement.
• Legal & Regulatory Authorities: If required by law or to prevent fraud.

All third parties are required to adhere to strict data protection agreements.

4. User Rights & Data Control

Users have the right to:

• Access their personal data stored by Chepa Ticket Zone.
• Correct or update inaccurate personal information.
• Request deletion of their account and associated data (subject to legal retention periods).
• Opt out of marketing communications via account settings or unsubscribe links.
• Restrict processing of their data under certain conditions.

Requests related to data rights can be submitted to privacy@chepaticketzone.com.

5. Cookies & Tracking Technologies

• Remember user preferences and account settings.
• Analyze platform performance and optimize content.
• Deliver targeted ads based on browsing behavior (users can manage ad preferences).

Users can manage or disable cookies via browser settings, but this may impact platform functionality.

6. Data Security Measures

• Encryption of sensitive data (e.g., payment information).
• Two-Factor Authentication (2FA) for enhanced account security.
• Regular system audits to detect vulnerabilities.
• Restricted data access to authorized personnel only.

Despite our security efforts, no online platform is 100% secure. Users should keep their login credentials private and report any suspicious activity immediately.

7. Data Retention Policy

• User data is stored only as long as necessary for its intended purpose.
• Account data may be retained for legal compliance, fraud prevention, and dispute resolution.
• After account deletion, some transaction records may be kept for regulatory or tax purposes.

8. Location Data

1. Types of Location Data Collected

   We may collect both precise and approximate location data depending on how you access our platform and your device settings. This includes:
   • GPS data when the app has permission to access your device's location
   • Network-based data (e.g., through Wi-Fi, Bluetooth, or cellular networks)
   • IP address-based location approximations

   Location data may be collected while the app is in use or running in the background, if such permissions have been granted by the user.

2. Purpose of Collecting Location Data

   Location data is collected solely for legitimate purposes that help us improve our service offerings and user experience. These purposes include:

   • Recommending events based on the user’s physical proximity
   • Displaying relevant content such as nearby venues, ticket pick-up points, and event-specific promotions
   • Enhancing security and fraud prevention, such as detecting suspicious logins or duplicate entries
   • Complying with regional laws and restrictions on ticket sales or promotional activities
   • Supporting analytics and performance monitoring for app improvement and feature optimization

3. User Consent and Control

   Your location data will only be accessed or processed if:

   • You have granted permission on your mobile or browser settings; or
   • It is required by law or for critical security operations

   You have the right to enable or disable location services at any time using your device’s privacy settings. Please note that disabling location access may impact certain features, including localized event discovery or security verification.

4. Sharing and Disclosure of Location Data

   We do not sell or rent your location data to third parties. However, we may share this data under strict controls with:

   • Trusted service providers (such as hosting or analytics providers) strictly for the purposes of operating and maintaining the platform
   • Law enforcement or regulatory agencies, if required by applicable law, court order, or in response to valid legal process
   • Event Organisers, only in anonymized or aggregated form, to improve event planning, marketing, and delivery

   In every case, we take steps to ensure that shared data is limited to what is necessary and is used in compliance with applicable privacy standards.

5. Security and Retention

   We employ industry-standard technical and organizational measures to safeguard location data from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, access control protocols, and regular security audits.

   Location data is retained only for as long as necessary to fulfill the purposes outlined in this section, or as required to comply with applicable laws and contractual obligations. After that, data is securely deleted or anonymized.

6. Legal Basis

   For users located in jurisdictions with data protection laws such as the Zambian Data Protection Act, the EU GDPR, or similar frameworks, our processing of your location data is based on:

   • Your explicit consent
   • Our legitimate interest in improving platform functionality and user security
   • Compliance with legal obligations

7. Your Rights

   You have the right to:

   • Request access to your stored location data
   • Request deletion or restriction of your location data
   • Withdraw your consent at any time without affecting the lawfulness of processing before withdrawal

9. International Data Transfers

If users are located outside Zambia, their data may be transferred to servers in other regions. We ensure that all international data transfers comply with:

• General Data Protection Regulation (GDPR) (for EU users).
• California Consumer Privacy Act (CCPA) (for U.S. users).
• Other applicable privacy laws in local jurisdictions.

Users acknowledge that cross-border data transfers may be subject to varying legal protections.

10. Legal Compliance & Policy Updates

• This Privacy Policy complies with applicable data protection laws.
• Chepa Ticket Zone reserves the right to update this policy at any time.
• Users will be notified of significant changes via email or platform alerts.