Privacy Policy

Chepa Ticket Zone respects user privacy and is committed to protecting personal data. By using the platform, you consent to the collection, processing, and storage of your information as outlined in this policy.

1. Data Collection & Processing

Information We Collect

  • Account Information: Name, email, phone number, and password.
  • Payment Information: Credit/debit card details, bank information, and transaction history (handled by third-party processors).
  • Event & Ticket Details: Purchases, preferences, and interactions with event listings.
  • Device & Usage Data: IP address, browser type, operating system, and platform interactions (cookies & analytics).
  • Communication Data: Customer service interactions, email correspondence, and dispute resolutions.

2. How We Use Your Data

  • Facilitate ticket purchases, event listings, and transactions.
  • Provide customer support and resolve disputes.
  • Improve platform functionality, security, and fraud prevention.
  • Send marketing communications, promotions, and event recommendations (with user consent).
  • Comply with legal obligations, regulatory requirements, and law enforcement requests.

3. Data Sharing & Third-Party Services

We do not sell user data. However, we may share limited information with:

  • Event Organizers: Necessary details for ticket validation, event entry, and customer service.
  • Payment Processors: To handle financial transactions securely.
  • Marketing & Analytics Providers: To improve user experience and engagement.
  • Legal & Regulatory Authorities: If required by law or to prevent fraud.

All third parties are required to adhere to strict data protection agreements.

4. User Rights & Data Control

Users have the right to:

  • Access their personal data stored by Chepa Ticket Zone.
  • Correct or update inaccurate personal information.
  • Request deletion of their account and associated data (subject to legal retention periods).
  • Opt out of marketing communications via account settings or unsubscribe links.
  • Restrict processing of their data under certain conditions.

Requests related to data rights can be submitted to privacy@chepaticketzone.com.

5. Cookies & Tracking Technologies

  • Remember user preferences and account settings.
  • Analyze platform performance and optimize content.
  • Deliver targeted ads based on browsing behavior (users can manage ad preferences).

Users can manage or disable cookies via browser settings, but this may impact platform functionality.

6. Data Security Measures

  • Encryption of sensitive data (e.g., payment information).
  • Two-Factor Authentication (2FA) for enhanced account security.
  • Regular system audits to detect vulnerabilities.
  • Restricted data access to authorized personnel only.

Despite our security efforts, no online platform is 100% secure. Users should keep their login credentials private and report any suspicious activity immediately.

7. Data Retention Policy

  • User data is stored only as long as necessary for its intended purpose.
  • Account data may be retained for legal compliance, fraud prevention, and dispute resolution.
  • After account deletion, some transaction records may be kept for regulatory or tax purposes.

8. International Data Transfers

If users are located outside Zambia, their data may be transferred to servers in other regions. We ensure that all international data transfers comply with:

  • General Data Protection Regulation (GDPR) (for EU users).
  • California Consumer Privacy Act (CCPA) (for U.S. users).
  • Other applicable privacy laws in local jurisdictions.

Users acknowledge that cross-border data transfers may be subject to varying legal protections.

9. Legal Compliance & Policy Updates

  • This Privacy Policy complies with applicable data protection laws.
  • Chepa Ticket Zone reserves the right to update this policy at any time.
  • Users will be notified of significant changes via email or platform alerts.